SERVICES 9 Planets

Wholesale Telecom Service

Backed by our partnerships with major regional and international carriers, Wholesale Telecom Service, provides reliable and competitive international Telecom call termination to more than 300 destinations around the world.

Key Features:

Three Points of Presence (PoPs) – Germany (TDM & VOIP), USA (VOIP) and Hong Kong (VOIP).
Quality of Service (QoS) transporting uncompressed Telecom traffic between our regional PoPs minimizing latency, packet loss and jitter.

Interconnection agreements with major regional and international carriers;
Integrated TDM and IP Telephony Network supporting different types of signaling standards with TDM-based interconnection, IP Telecom transport and termination services provided over an MPLS-powered infrastructure.
Flexible Interconnection with multiple Telecom PoPs providing a range of interconnection options: TDM connectivity supporting E1/T1 interface with SS7 or ISDN protocol and IP connectivity supporting H323 and SIP interfaces.

Enterprise technical helpdesk services

Issue resolutions
Knowledge management
Application support
Reporting and decision support
Software support
Trouble ticket management

Our strategic call center technical support services provide include: Tier 1/ Tier 2 Help Desk for distributed and campus based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services and high-end technical support.